This Refund Policy explains how refunds, cancellations, and returns work for Trepodotai, Inc. (“Trepo,” “we,” “us,” or “our”). This Policy applies to purchases made through Trepo’s website, mobile applications, or other Trepo-controlled checkout flows, including purchases of the Trepo Kitchen Assistant device, subscriptions, and related services.
This Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. Contact Us First
To request a cancellation, return, replacement, or refund, contact us at:
Email: [email protected]
Mailing Address: Trepodotai, Inc., 1525 Van Ness Ave, San Francisco, CA 94109
Please include your name, order number, email address used for purchase, shipping address, and a short description of the issue.
2. Trepo Kitchen Assistant Device Purchases
30-Day Return Window
You may request a return of a Trepo Kitchen Assistant device within 30 days after delivery if the device is unused or in like-new condition, in its original packaging, and includes all accessories, components, and documentation that came with the device.
If your return is approved, we will provide return instructions. Unless the return is due to our error or a defective/damaged device, you are responsible for return shipping costs.
Returned Device Condition
We may reduce or deny a refund if the returned device is damaged, missing parts, altered, tampered with, used in a way inconsistent with our instructions, or otherwise not returned in substantially the same condition in which it was delivered.
Shipping Fees
Original shipping fees, expedited shipping fees, handling fees, and similar charges are non-refundable unless the return is due to our error, a defective device, or as otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Devices
If your Trepo Kitchen Assistant device arrives damaged, defective, or materially different from what you ordered, contact us within 14 days after delivery. We may ask you to provide photos, videos, device logs, or other information reasonably necessary to evaluate the issue.
If we confirm that the device was damaged in transit, defective on arrival, or incorrectly shipped, we may offer one or more of the following remedies:
- replacement;
- repair or troubleshooting support;
- refund of the purchase price; or
- another remedy we determine is appropriate.
For approved defective, damaged, or incorrect-device returns, Trepo will cover reasonable return shipping costs.
4. Order Cancellations and Changes
When you buy a Trepo Kitchen Assistant device, you are charged the full purchase price shown at checkout at the time of your order.
Canceling Before Shipment
You may request to cancel or change your order at any time before it ships by contacting us at [email protected]. If your order has not yet shipped, we will cancel it and refund the amounts you paid for the unshipped device.
After Shipment
Once your order has shipped, it is handled under the Trepo Kitchen Assistant device return and refund rules in Section 2 above.
If Trepo Cancels Your Order
We may cancel an order if we discontinue the product, are unable to fulfill the order, identify fraud or abuse, encounter payment issues, or determine that fulfillment would be unlawful or impractical. If we cancel your order before fulfillment, we will refund the amounts you paid for the unshipped product.
Shipping Delays
If we provide an estimated shipping window or delivery date and later determine that we cannot ship within that timeframe, we will notify you and provide either a revised shipping estimate or an explanation that we cannot yet provide one. Where required by law, you will have the option to either consent to the delay or cancel your order and receive a refund of amounts paid for the unshipped product.
Pricing
The price you pay is the price, quantity, and offer shown to you at checkout. Taxes, shipping, handling, subscription fees, optional accessories, replacement parts, and future products or services may be charged separately unless expressly included in the offer. Promotional or launch pricing applies only to orders placed while that offer is available.
5. Subscriptions and Software Services
Trepo may offer paid subscription services, including access to software features, cloud-based functionality, device-related services, premium insights, or other offerings.
Unless otherwise required by applicable law or expressly stated by Trepo in writing:
- subscription fees are non-refundable;
- we do not provide refunds or credits for partial subscription periods;
- canceling a subscription stops future recurring charges but does not automatically refund amounts already paid; and
- your cancellation will take effect at the end of the then-current billing period unless otherwise stated at the time of cancellation.
You must cancel your subscription before it renews to avoid being charged for the next billing period.
6. Promotional Offers, Discounts, and Bundles
Promotional offers, discounts, bundles, beta pricing, lifetime access offers, referral credits, credits, coupons, and other special offers may be subject to additional terms presented at the time of purchase.
Unless otherwise stated, promotional credits have no cash value, are not refundable, and may not be transferred.
If you return a product purchased as part of a bundle or promotion, we may adjust your refund to reflect the value of any discount, credit, included item, or promotional benefit you received.
7. Refund Timing and Method
Approved refunds will generally be issued to the original payment method used for purchase. Refund timing may depend on your payment method, card issuer, bank, or payment processor.
We will process approved refunds within a commercially reasonable time after approval and, where a returned device is required, after we receive and inspect the returned device.
We are not responsible for delays caused by banks, card networks, payment processors, or other third-party payment providers.
8. Non-Refundable Items and Charges
Unless otherwise required by applicable law or expressly stated by Trepo in writing, the following are non-refundable:
- subscription fees for current or past billing periods;
- shipping, handling, and expedited shipping fees;
- promotional credits, referral credits, coupons, or discounts;
- replacement accessories or parts after use;
- devices damaged by misuse, tampering, unauthorized modification, improper installation, or use outside our instructions;
- purchases made from unauthorized resellers; and
- any product or service identified as “final sale” or “non-refundable” at checkout.
9. Purchases From Third Parties
If you purchase a Trepo product or service through a third party, including an app store, retailer, marketplace, reseller, payment provider, grocery partner, employer, insurer, nutrition platform, or other partner, your purchase may be subject to that third party’s refund, return, cancellation, and payment policies.
Trepo is not responsible for refunds owed by third parties, but we may provide support where appropriate.
10. Abuse, Fraud, and Policy Violations
We may deny a refund, return, replacement, or cancellation request if we reasonably believe the request involves fraud, abuse, misuse, unauthorized resale, violation of our Terms of Service, tampering with a device, or other improper activity.
11. Your Legal Rights
This Policy does not limit any rights you may have under applicable consumer protection, warranty, shipping, or refund laws. If applicable law gives you rights that cannot be waived or limited, those rights apply in addition to this Policy.
12. Changes to This Policy
We may update this Refund Policy from time to time. The “Last Updated” date above indicates when this Policy was last revised. Changes will apply prospectively unless otherwise required by law.